Autonomic Policy Management Solutions for Service Providers
The intense competition faced by communications service providers is forcing greater emphasis on cutting/constraining operational costs, even as they aggressively move to seamlessly deliver advanced “triple play” services to their customers. A great deal of the operational costs are tied up in paying for legions of technical staff to handhold key OSS/BSS systems such as Billing/CRM, Provisioning, and Fault/Performance Management. Because of their carrier-class scale, these are some of the most complex business systems deployed. Furthermore, with multi-play service convergence, most providers are challenged to interoperate their OSS/BSS systems seamlessly. When these systems experience operational issues, the impact is broad. End-users’ service is affected, wasted truck rolls occur, and thousands of service tickets are generated by call center attendants. These tickets then need to be processed and cleared by technical specialists in production support.
The Optinuity Oasis™ software provides proven technology for developing and implementing Autonomic Policies to make OSS/BSS systems self-managing. Through closed-loop process automation, our service provider customers are able to eliminate tens of thousands of service tickets each month, along with the enormous personnel costs needed to create and resolve the tickets. Furthermore, by eliminating the recurring issues that cause these tickets, the number of wasted truck rolls is drastically reduced and customer satisfaction is increased.
The following are a few examples of Autonomic Policies that our service provider customers have implemented to drive service levels up and cost down:
Oasis Data Sheet
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